Privacy Policy
Last updated: Nov 2024
Thomas Hand Creative is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.thandcreative.com/] or engage in our services related to graphic design and photography.
By using our Site or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our Site or services.
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1. Information We Collect
We may collect and process the following types of personal data:
Personal Identification Information
- Name
- Email address
- Phone number
- Billing and shipping address (if applicable)
- Payment information (processed through a third-party payment processor)
Technical Data
- IP address
- Browser type and version
- Device type
- Location data
- Pages viewed and other browsing behavior on the Site
Communication Data
- Any correspondence you send us via email, contact forms, or other communication channels
Project Information
- Files, designs, photos, or other content you provide for projects
- Notes or instructions you give related to your project
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2. How We Use Your Information
We use your personal data for the following purposes:
- To provide our services: To complete and fulfill your graphic design or photography project, communicate with you regarding your order, and deliver finished work.
- To improve our services: To enhance the user experience, improve our Site functionality, and understand how our services are used.
- To communicate with you: To send updates, respond to inquiries, and provide customer support.
- To process payments: To complete transactions related to your purchase or service request.
- To send marketing communications (if opted-in): To send occasional newsletters, promotions, or updates related to our services. You can opt-out at any time.
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3. How We Protect Your Information
We take the security of your personal information seriously and have implemented reasonable physical, technical, and administrative measures to safeguard it. However, no data transmission over the internet or method of electronic storage can be 100% secure, and we cannot guarantee its absolute security.
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4. Sharing Your Information
We will never sell or rent your personal information to third parties. We may share your information in the following cases:
- With service providers: We may share your information with trusted third-party vendors and service providers who help us operate our business (e.g., payment processors, web hosting services, email marketing providers). These third parties are only authorized to use your information as necessary to perform their services and are obligated to maintain its confidentiality.
- For legal purposes: We may disclose your information to comply with legal obligations, protect our rights, or in response to legal requests (e.g., subpoenas, court orders).
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5. Cookies and Tracking Technologies
Our Site may use cookies, web beacons, or similar tracking technologies to enhance your user experience and collect data about your interactions with the Site. Cookies allow us to remember your preferences, improve the functionality of the Site, and analyze trends.
You can manage or disable cookies through your browser settings, but this may affect the functionality of certain parts of the Site.
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6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections or updates to inaccurate information.
- Deletion: You can request the deletion of your personal data, subject to legal exceptions.
- Opt-out of marketing communications: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.
- Data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
If you would like to exercise any of these rights, please contact us at [thandcreative@gmail.com]
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7. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal data from a child, please contact us immediately so that we can take appropriate action.
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8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
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9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:
Thomas Hand Creative
Email: thandcreative@gmail.com
Website: https://www.thandcreative.com/
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10. Legal Bases for Processing (for EU/UK Users)
If you are located in the European Union or the United Kingdom, our legal basis for processing your personal data will depend on the context in which we collect it. We may process your data under the following legal bases:
- Consent: When you provide your personal data, such as subscribing to our newsletter or submitting a contact form.
- Contractual necessity: When processing your personal data is required to fulfill a contract with you (e.g., completing your graphic design or photography project).
- Legitimate interests: When processing your data is necessary for our legitimate interests, provided that these interests are not overridden by your rights and interests.
If you have any concerns about our processing activities, you have the right to lodge a complaint with the relevant supervisory authority.